If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently

This book is about the importance of compassion in the healthcare setting. Obvious though it may seem, in a world governed by financial constraints, performance and personal professional development, it is all too easy to lose sight of the importance of patient experience. Fred Lee draws upon lessons learnt from the ‘Disney approach’ to customer experience and his wife’s career as a senior nurse to suggest how patient experience can be improved in the healthcare setting.