Leadership Voices

There's a lot we could learn from the Maître D’

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Imagine that there is a restaurant you walk past every day on the way back home from work. Something about it piques your interest – the weekend is coming up, and you have friends from out of town visiting. You wonder if the restaurant would be a good place to bring them, so you decide to have a quick chat with the host, who stands at the front. How would you want that host to behave?